Having trouble logging into your RI Energy account? You’re not alone. Many Rhode Islanders have struggled with the login process—especially after the switch from National Grid. In this post, we’ll break down everything about ri energy login—what causes the problems, how to fix them, and what to do if nothing works.
What Is RI Energy Login For?
RI Energy’s online portal lets you do things like:
- Pay your bill
- View your usage history
- Set up AutoPay
- Report outages
- Request gas or electric services
All of this starts by logging into your account. But sometimes the login page just won’t cooperate.
Why People Have Login Problems
Here are the most common issues:
- The page keeps reloading when you try to log in
- You forget your username or password
- You’re using the wrong portal (there are several)
- Your browser doesn’t work well with the site
- Old login info from National Grid doesn’t work anymore
These problems are frustrating, but luckily they’re fixable.
How to Actually Fix It
Let’s go step by step. These are the fixes that really work:
✅ Use the Right Browser
RI Energy’s site works best with Google Chrome or Microsoft Edge. Avoid Safari, Firefox, or Internet Explorer.
Try using Incognito mode too—it skips saved cookies and often fixes weird reload issues.
✅ Clear Cache and Cookies
Sometimes your browser gets stuck using old data. Here’s what to do:
- Go to your browser’s settings
- Find “Clear browsing data”
- Choose “Cookies” and “Cached images and files”
- Clear them, then restart your browser
- Try logging in again
✅ Make Sure You’re on the Right Page
There are several RI Energy login portals. Be sure you’re using the correct one:
- Main account login:
https://selfserve.rienergy.com/account-summary - PortalConnect (for service requests, solar projects, etc.):
https://portalconnect.rienergy.com/RI/s/login - Gas service portal:
Linked from the gas section on rienergy.com
Logging in at the wrong portal—even with the right info—won’t work.
✅ Reset Your Login Info
If your username or password isn’t working:
- Click “Forgot Password” or “Forgot Username”
- Follow the steps in your email
- Set a new password
- Try logging in again right away
Make sure you’re using the same email you registered with.
✅ Create a New Account (if you were with National Grid)
If you had National Grid before RI Energy took over, you may need to create a new online account:
- Go to the login page
- Click “Create a new online profile”
- Enter your new RI Energy account number (you’ll find it on your bill)
- Set up your new login details
Old usernames from National Grid won’t work anymore.
✅ Try a Computer Instead of a Phone
Some users have trouble logging in on mobile. If that’s the case, try:
- Using a desktop or laptop
- Opening Chrome or Edge
- Logging in that way first
Once it works on your computer, the mobile version often works better afterward too.
✅ When Nothing Works, Call Support
Still stuck? RI Energy’s support team can help.
- 📞 Customer Service: 1‑855‑743‑1101
- 🕐 Hours: Monday–Friday, 7 AM – 7 PM
- 🆘 For emergencies (like gas leaks): Call 911 or 1‑800‑640‑1595
- 🌐 Contact Page
Make sure you have your account number and email address ready when you call.
Quick Troubleshooting Checklist
- ✅ Use Chrome or Edge
- ✅ Clear cookies/cache
- ✅ Make sure the URL is correct
- ✅ Reset password if needed
- ✅ Re-register if you were with National Grid
- ✅ Try desktop instead of mobile
- ✅ Call support if nothing works
What Happens After You Log In
Once you’re in, you’ll be able to:
- See your bill and usage
- Set up or cancel AutoPay
- Get outage updates
- Submit meter readings
- Apply for energy assistance programs
Everything is designed to be easy once you’re logged in—getting there is the tricky part.
Final Thoughts
Login troubles are frustrating, but they’re usually fixable with a few simple steps. Most people get through it by switching browsers, clearing cookies, and checking their login page.
If you take one thing away from this post, let it be this: Use the correct portal and browser. That fixes most problems right away.
And if not? Support is just a call away.
FAQs:
1. Why won’t my RI Energy login page load properly?
This usually happens if you’re using an unsupported browser. Try switching to Google Chrome or Microsoft Edge, and open the site in Incognito mode.
2. Can I still use my old National Grid login details?
No. After the transition, you must create a new RI Energy online profile using your updated account number.
3. What should I do if I forgot my password?
Click “Forgot Password” on the login page. Follow the instructions in your email to reset it and try logging in again right away.
4. Is there a mobile app for RI Energy?
Currently, there is no official app. For best results, use the desktop website or try your mobile browser with Chrome.
5. Who can I contact if I’m locked out of my account?
Call RI Energy customer service at 1-855-743-1101, Monday to Friday. They can help unlock or reset your login.
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